Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Penn Museum

What are the Penn Museum’s opening hours?

The Penn Museum is open Tuesday to Sunday from 10 am to 5 pm.

Where is the Penn Museum located?

It is situated in Philadelphia, within the University of Pennsylvania campus.

What types of exhibits can I see at the Penn Museum?

The museum features galleries covering Africa, Asia, the Eastern Mediterranean, Greece, Rome, and more, with special exhibitions like Ancient Egypt on display.

Is the Penn Museum accessible for visitors with disabilities?

Yes, the museum provides accessibility features to accommodate all visitors.

Is there a museum café at Penn Museum?

Yes, visitors can enjoy dining at the museum café during their visit.

Does the Penn Museum have a shop?

A museum shop is available, offering souvenirs and related merchandise.

Are there any special events or workshops at the Penn Museum?

The museum hosts events including festivals, after-hours programs, and educational workshops throughout the year.

Is the Penn Museum suitable for children and families?

The Penn Museum offers family-friendly activities and educational programs suitable for all ages.

Are there any upcoming exhibitions at Penn Museum I should look out for?

The Ancient Egypt & Nubia gallery is scheduled to open in 2026, among other rotating exhibits.

Are pets allowed at the Penn Museum?

Pets are generally not permitted, except service animals.

Can I rent space for private events at the Penn Museum?

The museum offers venue rentals, which can be arranged by contacting their event team.